How can we help?
Search our knowledge base or browse categories below to find the answers you need.
How do I verify my account?
To verify your account, navigate to the Account Settings in your dashboard and upload a valid government-issued ID and a proof of address document. Verification typically takes less than 24 hours.
Are there any account maintenance fees?
No, we do not charge any monthly account maintenance or inactivity fees. You only pay standard transaction fees when depositing or withdrawing funds depending on the payment method.
When are investment returns credited?
Returns on active investment plans are automatically credited to your available balance every 24 hours from the time the investment was initiated, or at the end of the term depending on your specific plan.
Can I cancel an active investment?
Active investments are locked for their specified duration to generate the advertised returns. Early cancellation is not supported unless explicitly stated in your contract terms.
What are the requirements for Frontline Credit?
To qualify for a Frontline Credit loan, you must have a fully verified account, provide a valid government-issued ID, submit recent proof of income, and maintain a satisfactory internal credit standing.
How long does loan approval take?
Once all required documentation is submitted, our financial administrators typically review and process loan applications within 2-3 business days.
How is my personal data protected?
We utilize military-grade 256-bit encryption for all data transmission and strictly adhere to international data protection regulations. Your sensitive documents are stored offline in encrypted cold storage.
Can I enable Two-Factor Authentication (2FA)?
Yes, we highly recommend enabling Two-Factor Authentication via Google Authenticator or SMS in your Account Settings to add an extra layer of security to your funds.
How long do withdrawals take?
Cryptocurrency withdrawals are processed automatically and typically reflect in your external wallet within 30-60 minutes. Bank transfers may take 2-5 business days depending on your jurisdiction.
What are the deposit methods available?
We support a variety of payment methods including major Cryptocurrencies (Bitcoin, Ethereum, USDT), Bank Wire Transfers, and Credit/Debit Cards. Please visit the Deposits page for a full list.